OUR SHIPPING POLICY

We try to ship orders within 48 hours but at times, when we receive a large number of orders in a short time, it may take as much as five business days before an order is shipped. Your credit card will not be charged until your order ships. Please be patient, our shipping department is small and we cannot guarantee same day shipping like some of the larger warehouse shippers. Also please keep in mind that orders received after 3:00 PM Eastern time Thursdays may not be processed until the following Monday. Typically if you don't receive your order within fourteen business days feel free to contact us for shipping information.

OUR RETURNS POLICY

• All of our products are manufactured under the strictest quality control standards. Rarely a defective product may slip by and find it's way to the consumer. We will replace any defective item immediately, simply call or email and will give you return instructions.

• Other than the above mentioned defective items ALL SALES ARE FINAL. Due to the nature of our products we cannot accept returns on non-defective items.

• Any items that are returned without having notified us or that are not defective may either be returned to the sender or subject to a 15% restocking charge. S&H charges are not refundable.

OUR PRIVACY POLICY

We are very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust.

We are committed to honoring and respecting your individual privacy. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site.

Personal Information
When placing your order you will be asked to provide billing and shipping information which will be stored securely and used to process your order.

E-mail
We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations, as well as informational/sale newsletters.

We will always try to contact you by phone if we have a question about an order you placed. If we are unable to reach you by phone, we may also try to contact you by email.

You may opt out at any time from any or ALL email newsletters, either online or by using the links provided in every newsletter issue.

Secure Shopping
All orders on our site are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines.

Cookies
We use computer "cookies" only to assist us in identifying our valued returning customers and tracking items placed in their shopping carts. We store an identification number in your cookie that is only significant to us. No personal information is stored in your cookie. If you attempt to shop and have cookies disabled, we will not be able to remember items you have placed in your shopping cart.

JavaScript
We use JavaScript for many useful features such as instantly displaying backordered items, recalculating your order total when selecting a different shipping method and for displaying pop-up information for products and assistance throughout our site. Having JavaScript enabled isn't a requirement for using our site. However, these features are designed to enhance your online shopping experience and to make shopping online more convenient for you. If you have any questions regarding our privacy practices, please contact us.